FAQs
Payment:
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world. Your payment for any purchase is processed securely by PayPal.
We accept payments in the form of Visa, MasterCard, Discover and PayPal only. We will not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
Shipping:
DO YOU SHIP TO MY COUNTRY?
YES. No matter where you live, we ship our products all over the world and you can enjoy free shipping on all items sold.
HOW LONG DOES SHIPPING USUALLY TAKE?
Estimated Delivery Time is 10-30 working days.
* Note: The delivery time mentioned above does not include order processing time that usually varies from 1 to 9 days.
DO I GET A TRACKING NUMBER?
As soon as your order has shipped out, you will receive a confirmation email with your tracking number.
HOW DO I TRACK MY PACKAGE?
To track your parcel click on this link and enter your tracking number: 17TRACK
For U.S. customers, you can also track directly on the USPS tracking website: USPS Tracking
WHY IS MY TRACKING INFORMATION NOT UPDATING?
Tracking information is available within 5-10 days after your order has shipped (it takes sometimes longer depending on how fast the postal services are processing shipments).
We ship all our merchandise directly from China through the Chinese Postal Service and your orders will arrive in your country by your government postal service.
Please send us an email at contact@ecnstore.com with your full name and order number if there is no update after 10 business days.
Returns:
CAN I RETURN MY ORDER FOR REFUND/REPLACEMENT?
Due to the production method we use for all of our products, we cannot accept returns. We only replace items if they are defective or damaged.
I RECEIVED A DEFECTIVE / DAMAGED PRODUCT, CAN I CHANGE IT?
If the product you received is defective or damaged, please contact us as soon as possible at contact@ecnstore.com. We are so sorry you’re experiencing issues with our product! We know we both want to get you up and running as soon as possible. We would really like to help you by asking you to send us these elements:
Full Name on the order and order number
Images & photos of the defective product
A brief explanation of the issue
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world. Your payment for any purchase is processed securely by PayPal.
We accept payments in the form of Visa, MasterCard, Discover and PayPal only. We will not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
Shipping:
DO YOU SHIP TO MY COUNTRY?
YES. No matter where you live, we ship our products all over the world and you can enjoy free shipping on all items sold.
HOW LONG DOES SHIPPING USUALLY TAKE?
Estimated Delivery Time is 10-30 working days.
* Note: The delivery time mentioned above does not include order processing time that usually varies from 1 to 9 days.
DO I GET A TRACKING NUMBER?
As soon as your order has shipped out, you will receive a confirmation email with your tracking number.
HOW DO I TRACK MY PACKAGE?
To track your parcel click on this link and enter your tracking number: 17TRACK
For U.S. customers, you can also track directly on the USPS tracking website: USPS Tracking
WHY IS MY TRACKING INFORMATION NOT UPDATING?
Tracking information is available within 5-10 days after your order has shipped (it takes sometimes longer depending on how fast the postal services are processing shipments).
We ship all our merchandise directly from China through the Chinese Postal Service and your orders will arrive in your country by your government postal service.
Please send us an email at contact@ecnstore.com with your full name and order number if there is no update after 10 business days.
Returns:
CAN I RETURN MY ORDER FOR REFUND/REPLACEMENT?
Due to the production method we use for all of our products, we cannot accept returns. We only replace items if they are defective or damaged.
I RECEIVED A DEFECTIVE / DAMAGED PRODUCT, CAN I CHANGE IT?
If the product you received is defective or damaged, please contact us as soon as possible at contact@ecnstore.com. We are so sorry you’re experiencing issues with our product! We know we both want to get you up and running as soon as possible. We would really like to help you by asking you to send us these elements:
Full Name on the order and order number
Images & photos of the defective product
A brief explanation of the issue